Refund policy

Return & Warranty Policy

At South Bay Propane, safety and reliability come first. Because propane products are regulated and safety-critical, returns and warranties are handled carefully and in compliance with applicable safety and transportation regulations.

Please review the policy below before requesting a return.

Propane Tanks (Spares & Exchanges)

Return Window: 30 days from delivery

Unused propane tanks (new or exchanged) may be returned within 30 days of delivery only if all of the following conditions are met:

  • The tank is unused
  • The tank is full
  • The tank has not been connected, installed, or activated
  • The tank is in original condition, with no damage or modification

    ⚠️ Used, partially emptied, installed, or connected tanks cannot be returned under any circumstances due to safety and hazardous materials regulations.

Defective Tank Guarantee

Coverage period: 30 days from delivery

If you receive a propane tank with a verified defect that affects safe operation — including but not limited to:

  • A faulty or leaking valve
  • A damaged or broken knob
  • A manufacturing defect impacting safe use

Please contact us within 30 days of delivery.

Once confirmed, we will offer one of the following, at our discretion:

  • A free replacement tank
  • Store credit
  • A refund to the original payment method

Pickup will be included when applicable.

To help us resolve issues quickly and safely, we may request photos or a short video to confirm the issue prior to replacement or refund.

Accessories (Hoses, Gauges, Regulators, etc.)

Return Window: 30 days from delivery

Accessories may be returned within 30 days provided that:

  • The item is unused
  • The item is in original packaging
  • The item shows no signs of installation, wear, or use

Used, installed, or visibly worn accessories are not eligible for return.

Exchanges & Tank Condition Disclaimer

For propane tank exchanges, customer-provided tanks must be in safe, usable condition.

We cannot accept tanks that show:

  • Severe rust or corrosion
  • Structural damage
  • Damaged or non-functional valves
  • Expired certification dates

If a tank is deemed unsafe or non-exchangeable, customers may purchase a replacement tank from us. We will recycle the rejected tank at no cost.

Installation & Hookup Services

Installation or hookup services are provided upon request and are limited to connecting customer-owned or customer-approved equipment.

South Bay Propane is not responsible for:

  • Pre-existing equipment defects
  • Improper customer-owned fittings or appliances
  • Issues arising from non-compliant or previously damaged equipment

If unsafe conditions are identified, installation may be refused.

Restocking, Pickup & Delivery Fees

In rare cases where a return is approved outside standard policy (such as a change of mind or a tank determined to be non-defective), a restocking and pickup fee may apply.

  • Fees typically range from $5–$25
  • Amount depends on location, transportation distance, and inspection requirements

Delivery fees are non-refundable once a delivery attempt has been made.

Final Sale & Safety Notice

Due to the regulated nature of propane:

  • Certain items may be final sale
  • South Bay Propane reserves the right to deny any return that does not meet safety or policy requirements

This policy exists to protect our customers, our team, and the communities we serve.